If you don’t find the right answer, don’t hesitate to contact us
The Product
A rubber foot/rubber top is missing from my ladder. Can I use the ladder anyway? Where can I buy new ones?
If your ladder lacks a rubber foot/rubber top, it must be replaced immediately with a new one to prevent dirt and dust entering into the ladder and impairing its function. New ones can be purchased from your dealer or info@theusteps.com.
What accessories are available for my ladder?
There are a number of smart accessories for you USteps ladder. The section on accessories will show the accessories available for your ladder.
Where can I buy my USTEPS ladder?
Our ladders are available at Amazon but also at some local stores.
Can I wash the ladder with solvents or oil the tubing to make it slide easier?
USTEPS does not recommend washing the ladder with solvents. Neither may the tubing be oiled. This will only make the ladder tacky and more dirt will adhere to the tubing, impairing the telescopic function.
Using the product
To what angle are you allowed to use USTEPS ladders?
For safe use, the angle should be 75 degrees.
I can’t use my leaning ladder at an intermediate height. What shall I do?
When using the ladder at its full height, pull it out from the top step. On the other hand, if it is to be used at a lower height, start with the step that is at the desired level and pull the ladder from this step until all the steps are secured.
It’s difficult to extend/retract my ladder. What can I do?
If your ladder is sluggish, make sure you clean all the tubing with a soft cloth and lukewarm water. Then wipe the ladder dry. Read further under “Support” and “Service” if this does not solve the problem.
At what temperatures (maximum/minimum) can you still guarantee (normal) use of your ladders without any damage?
A USTEPS ladder can be used between temperatures of -5 Fahrenheit degrees to 150 Fahrenheit degrees.
What is the maximum permitted weight that the ladder can be loaded with?
